Access Request Workflows

Admins use the Access Requests module to review, approve, reject, and export incoming application access requests from employees—all in one place.

To open the module:

Admin View → Access Requests

Pending Requests

The Pending tab displays all access requests that are currently waiting for action—either approval or provisioning.

Admins can:

View request details including requester, application, license, and role
Search by application name, request ID, or user
Filter requests based on status, department, or other parameters
Approve, reject, or reassign requests directly from the table
Export filtered request data for audits or internal reporting

Each row includes:

Request ID – Unique identifier
Application – Requested app
Status – Current request stage (e.g., Awaiting Approval, No Rules Matched)
Requested By – User who submitted the request
License Name – Requested license type
App Role – Requested role within the application

The Filter, Search, and Export controls are located at the top-right of the table.

Completed Requests

The Completed tab displays all access requests that were either fulfilled or rejected. These include requests that were:

Approved and provisioned
Deprovisioned after expiration
Rejected by one or more approvers

Each request includes:

Request ID
Application
Status (e.g., Provisioning Completed, Deprovisioning Completed, Rejected)
Requested By
License Name
App Role
Business Justification (if submitted)

Admins can:

Review request outcomes
Track who approved or rejected the request
Monitor provisioning timelines
Use the search, filter, and export tools to support audits or reporting

Pending Requests

The Pending tab displays all access requests that are awaiting approval, provisioning, or manual action.

Each row includes:

Request ID – Unique identifier
Application – App requested
Status – Current stage (e.g., Awaiting Approval, Awaiting Provisioning, No Rules Matched)
Requested By – Employee who submitted the request
License Name – License tier selected
App Role – Access level being requested

Clicking a request opens a detailed view where admins can review request metadata, manage approvers, configure provisioning actions, leave comments, and access the full changelog. They can also approve or reject requests, act on behalf of other approvers, override rejections, or send reminders to pending reviewers or task owners.

Filters, search, and export options in the top-right allow narrowing down or extracting requests for audit or reporting.

Completed Requests

The Completed tab lists all access requests that have been approved, rejected, provisioned, or deprovisioned.

Each row displays:

Request ID
Application
Status – Final outcome (e.g., Provisioning Completed, Rejected, Deprovisioning Completed)
Requested By
License Name
App Role
Business Justification – If submitted

Clicking into a completed request opens the full timeline view, where admins can review approval and provisioning history, timestamps, comments, and the changelog. Where applicable, admins can also override rejections or leave audit notes for future reference.

The tab supports the same search, filter, and export capabilities, enabling teams to analyze trends, validate workflows, and prepare audit documentation.

Filtering, Searching & Exporting

The Pending and Completed tabs support search, filter, and export actions to help admins manage large volumes of access requests.

Filtering

Click the Filter button to open the Filters sidebar. Admins can apply multiple filters at once. Available options include:

Request ID
Application
Status
Requested By
License Name
App Role
Business Requirement
Requested On
Pending My Approval

Click Clear All to remove all applied filters.

Searching

Use the Search bar to quickly find requests based on keywords. You can search by:

Application name
Requester's email
Request ID

Exporting Requests

Click the Export button at the top right of the Access Requests page to open the export panel.

From this panel, admins can:

Select the fields to include in the export (e.g., Application, Request ID, Status, App Role)
Choose whether to export:
- All Access Requests
- Only Filtered Access Requests
Select a file format:
- CSV
- CSV for Excel

Click Start Export to generate and download the file.

Use exports to support:

Internal access reviews and compliance checks
Quarterly or annual audit documentation (SOC 2, ISO, HIPAA)
Historical tracking of request approvals and provisioning outcomes

Notifications & Alerts

Zluri sends real-time notifications to keep stakeholders informed throughout the access request lifecycle. These alerts help ensure approvals, provisioning, and manual actions happen on time.

Notification Triggers

Zluri sends notifications to keep stakeholders informed throughout the access request lifecycle. Notifications trigger for the following events:

New Request Submitted – Alerts the assigned approver
Pending Approval Reminder – Sends reminders if a request remains unapproved for a set duration
Approval or Rejection – Notifies the requester when a decision is made
Provisioning Completed – Confirms that access has been granted
Manual Task Assigned – Alerts task owners for apps requiring manual provisioning
Task Completion – Confirms that manual provisioning is complete
Export Notification – Alerts users when an export (e.g., access requests, tasks) completes
No Matching Automation Rule – Alerts admins when a request doesn’t match any automation rule
Missing Approver/Provisioning Setup – Notifies admins when an access request lacks configured approvers or an assigned playbook

These alerts help prevent misconfigurations, ensure timely action, and support compliance with audit requirements.

Notification Channels

Notifications are sent through:

In-app – Visible under the bell icon in the dashboard
Email – Sent to approvers, requesters, or task owners
Slack (if connected) – Enables approvers to take action without leaving Slack

Managing Notification Preferences

Admins can configure notification behavior by role and category.

To manage settings:

Go to Settings → Notifications
Use checkboxes to enable/disable:
- Access Requests Admin Alerts and Updates
- Access Requests Approval Actions Updates
- Access Requests Reminders
- Export Notifications

Notifications are grouped by user type (admin, manager) and organization-wide alerts.

These settings help ensure visibility, reduce delays, and support audit-readiness across the access request workflow.