Access Request Workflows

Admins use the Access Requests module to review, approve, reject, and export incoming application access requests from employees—all in one place.

To open the module:

Admin View → Access Requests

Pending Requests

The Pending tab displays all access requests that are awaiting approval, provisioning, or manual action.

Admins can:

View request details including requester, application, license, and role
Search by application name, request ID, or user
Filter requests based on status, department, or other parameters
Export filtered request data for audits or internal reporting

Each row includes:

Request ID – Unique identifier
Application – Requested app
Status – Current request stage (e.g., Provisioning Completed, Rejected, Request Cancelled)
Requested By – User who submitted the request
Quantity – No of licenses required
License Name – Requested license type
App Role – Requested role within the application
Business Requirement – Justification provided by the requester
Requested On – Date the request was raised
Subscription Duration – Requested access period

Clicking a request opens a detailed view where admins can review request metadata, manage approvers, configure provisioning actions, leave comments, and access the full changelog. They can also approve or reject requests, act on behalf of other approvers, override rejections, or send reminders to pending reviewers or task owners.

The Filter, Search, and Export controls are located at the top-right of the table.

Cancel Requests

Admins can cancel a request that should not proceed, without asking the requester to withdraw it or asking an approver to reject it. Rejection records a decision an approver made on the merits. Cancellation records that the request was closed, which keeps rejection rates and approver history accurate.

The request leaves the Pending Requests tab and appears on the Completed tab as Request Cancelled, with the acting admin named beneath the status.

Completed Requests

The Completed tab displays all access requests that have reached a final state. These include requests that were:

Approved and provisioned
Deprovisioned after expiration
Rejected by approvers
Cancelled by an Admin
Withdrawn by the requester.

Each request includes:

Request ID – Unique identifier
Application – Requested app
Status – Current request stage (e.g., Awaiting Approval, No Rules Matched)
Requested By – User who submitted the request
Quantity – No of licenses required
License Name – Requested license type
App Role – Requested role within the application
Business Requirement – Justification provided by the requester
Requested On – Date the request was raised
Subscription Duration – Requested access period

Admins can:

Review request outcomes
Track who approved or rejected the request
Monitor provisioning timelines
Use the search, filter, and export tools to support audits or reporting

Clicking into a completed request opens the full timeline view, where admins can review approval and provisioning history, timestamps, comments, and the changelog. Where applicable, admins can also override rejections or leave audit notes for future reference.

The tab supports the same search, filter, and export capabilities, enabling teams to analyze trends, validate workflows, and prepare audit documentation.

Filtering, Searching & Exporting

The Pending and Completed tabs support search, filter, and export actions to help admins manage large volumes of access requests.

Filtering

Click the Filter button to open the Filters sidebar. Admins can apply multiple filters at once. Available options include:

Request ID
Application
Status
Requested By
License Name
App Role
Business Requirement
Requested On
Pending My Approval

Click Clear All to remove all applied filters.

Searching

Use the Search bar to quickly find requests based on keywords. You can search by:

Application name
Requester's email
Request ID

Exporting Requests

Click the Export button at the top right of the Access Requests page to open the export panel.

From this panel, admins can:

Select the fields to include in the export (e.g., Application, Request ID, Status, App Role)
Choose whether to export:
- All Access Requests
- Only Filtered Access Requests
Select a file format:
- CSV
- CSV for Excel

Click Start Export to generate and download the file.

Use exports to support:

Internal access reviews and compliance checks
Quarterly or annual audit documentation (SOC 2, ISO, HIPAA)
Historical tracking of request approvals and provisioning outcomes

Notifications & Alerts

Zluri sends real-time notifications to keep stakeholders informed throughout the access request lifecycle. These alerts help ensure approvals, provisioning, and manual actions happen on time.

Notification Triggers

Zluri sends notifications to keep stakeholders informed throughout the access request lifecycle. Notifications trigger for the following events:

New Request Submitted – Alerts the assigned approver
Pending Approval Reminder – Sends reminders if a request remains unapproved for a set duration
Approval or Rejection – Notifies the requester when a decision is made
Provisioning Completed – Confirms that access has been granted
Manual Task Assigned – Alerts task owners for apps requiring manual provisioning
Task Completion – Confirms that manual provisioning is complete
Export Notification – Alerts users when an export (e.g., access requests, tasks) completes
No Matching Automation Rule – Alerts admins when a request doesn’t match any automation rule
Missing Approver/Provisioning Setup – Notifies admins when an access request lacks configured approvers or an assigned playbook
Request Cancelled: Zluri emails the requester and the requested-for user. The email names the admin who cancelled the request, the application, the request details, and the reason entered.

These alerts help prevent misconfigurations, ensure timely action, and support compliance with audit requirements.

Notification Channels

Notifications are sent through:

In-app – Visible under the bell icon in the dashboard
Email – Sent to approvers, requesters, or task owners
Slack (if connected) – Enables approvers to take action without leaving Slack

Managing Notification Preferences

Admins can configure notification behavior by role and category.

To manage settings:

Go to Settings → Notifications
Use checkboxes to enable/disable:
- Access Requests Admin Alerts and Updates
- Access Requests Approval Actions Updates
- Access Requests Reminders
- Export Notifications

Notifications are grouped by user type (admin, manager) and organization-wide alerts.

These settings help ensure visibility, reduce delays, and support audit-readiness across the access request workflow.