Troubleshooting

When this error occurs

The credentials (API key or application key) used to connect the CyberArk integration are invalid or expired.

How to fix it

• Ensure the credentials used are correct and valid.
• If credentials have expired or been revoked, generate new credentials in CyberArk and reconnect the integration.

When this error occurs

The account used for the integration lacks required permissions.

How to fix it

• Modify the user account’s permissions so it has the necessary access to connect the integration.
• If the account’s permissions were revoked, reconnect the integration using an account that has the correct permissions.

When this error occurs

The Tenant ID entered for the integration is incorrect, inactive, or deleted.

How to fix it

• Verify the correct Tenant ID and reconnect the integration with that ID.
• If the tenant was deleted or is inactive, ensure the tenant is active before reconnecting.

When this error occurs

This is similar to error 401 and occurs when credentials are incorrect or expired.

How to fix it

• Confirm the credentials are entered correctly.
• If they have expired or been revoked, generate new ones and reconnect the integration.

When this error occurs

This is similar to error 403 and occurs when the account lacks necessary permissions.

How to fix it

• Grant the required permissions to the user account.
• If the account’s permissions were revoked, use an account with correct permissions to reconnect.