Using App Insights in Zluri

Overview

App Insights in Zluri provides real-time visibility into each connected application.
The feature highlights key findings such as unused licenses, inactive accounts, and potential security risks, enabling quick investigation and remediation.

Each application profile contains an Insights tab that displays insight cards summarizing the following:

The number of affected users or records
A title describing the detected issue (for example, Orphaned Access)
A short description explaining the context
Tags showing the insight category (Security, Optimization, Usage, etc.)
A Review button that redirects to the relevant view (for example, App Users or Licenses) with the same filters applied to show matching records

Tabs at the top (All, Optimization, Security, License, Usage, Contract, Cost) allow category-based filtering.
The refresh icon updates all card values with the latest data.

App Insights is available in both the SaaS Management and Identity Governance & Administration (IGA) platforms.

App Insights in SaaS Management

App Insights in Identity Governance & Administration (IGA)

Accessing Application Insights

Go to Applications in the left navigation.
Select any managed application (for example, Zendesk or Microsoft 365).
Click Insights in the sidebar.
Review the insight cards displayed on the page.
Use the category tabs to filter insights by Optimization, Security, License, Usage, Contract, or Cost.
Click Review to open the filtered view showing matching users, licenses, or records.
Use the Refresh icon to update insight data.

How It Works

App Insights automatically analyzes application data and displays the results as insight cards.
Each card highlights an issue such as unused licenses or orphaned accounts and updates as data changes.

Users can:

Refresh insights using the refresh icon
Switch categories using the tabs at the top
Click Review to see the exact users, licenses, or records involved

Insight Categories

1. Security Insights

Security insights highlight risks and governance gaps related to access, privileges, and compliance within connected applications.

Insight	Description
Orphaned Access	Detects active application accounts linked to inactive users. Review and remove these accounts to prevent unauthorized access.
Dormant Accounts	Flags user accounts that have been inactive for 30 days or more, based on login history and application discovery data.
Ignored Accounts	Flags accounts with no recorded activity data. Audit and remove unnecessary or inactive accounts.
Service Account Exposure	Detects service or shared accounts with application access. Assign owners or disable unused accounts.
Shadow IT Users	Identifies users accessing an app outside approved sources. Bring usage under management or revoke access.

2. Optimization Insights

Optimization insights identify unused or underutilized resources that can be reclaimed to optimize license costs and maintain application hygiene.

Insight	Description
Unused Licenses	Detects licensed users inactive for 30 days or more. Reclaim or reassign licenses to optimize spend.
Undeprovisioned Licenses	Identifies users who have left the organization but still hold active licenses. Remove licenses or automate deprovisioning.
Suspended Users with License	Flags suspended accounts still consuming active licenses. Revoke or reassign licenses to free up resources.
Users with Multiple Accounts	Identifies duplicate or alias accounts for the same user. Merge or clean up redundant accounts to prevent license waste.

3. License Insights

License insights help track usage thresholds and identify overconsumption to support compliance and renewal planning.

Insight	Description
Overused Licenses	Detects license usage exceeding purchased quantity. Add seats or deallocate licenses to maintain compliance.
Licenses Nearing Threshold	Highlights licenses with more than 80% utilization. Plan renewals or reallocate licenses before reaching capacity.

4. Usage Insights

Usage insights provide visibility into user activity, engagement, and anomalies across connected applications.

Insight	Description
New Users Detected	Detects new active users added within the last 30 days. Validate onboarding and access approval.
Ignored Accounts	Identifies users with no recorded activity. Review and deactivate unused or stale accounts.
Users with Multiple Accounts	Detects users with multiple identities or aliases within the same application. Merge or clean up duplicates.
Service Account Exposure	Highlights service or shared accounts with application access. Assign ownership or disable unused accounts.

5. Contract Insights

Contract insights track renewal timelines and expiration dates to support vendor and compliance management.

Insight	Description
Days Since Contract Expired	Tracks how long a contract has been expired to highlight potential compliance risks. Upload or link the latest agreement to stay up to date.

6. Cost Insights

Cost insights identify spend irregularities or unused subscriptions to improve financial visibility.

Insight	Description
Days Since Last Transaction	Highlights applications with no spend recorded for over a year. Verify billing sources or review app usage.
Restricted App Usage	Detects activity in restricted or unapproved applications. Review and block access if necessary.

Insight Data Reference

Each insight in App Insights is powered by live information from connected applications.
Zluri automatically detects updates such as new users, license changes, or security activity and refreshes each insight card to keep counts accurate.

Insight	Data Source	Logic Applied
Orphaned Access	App-to-User Mapping	Identifies users marked as inactive while their app access remains active.
Dormant Accounts	App-to-User Mapping	Finds accounts with no recorded activity for 30 days or more.
Ignored Accounts	App-to-User Mapping	Flags accounts with missing or null activity data.
Service Account Exposure	App-to-User Mapping	Detects service accounts that remain active without direct ownership.
Shadow IT Users	App-to-User Mapping	Lists users accessing an application outside the managed or approved source.
Unused Licenses	App-to-User Mapping	Finds licensed users inactive for 30 days or longer.
Undeprovisioned Licenses	App-to-User Mapping	Detects licenses assigned to users who have left the organization.
Licensed Users with Low Usage	App-to-User Mapping	Identifies licensed users with consistently low usage (<30%).
Suspended Users with License	App-to-User Mapping	Flags suspended users still consuming licenses.
Overused Licenses	Licenses-Flat	Detects licenses where usage exceeds purchased quantity.
Licenses Nearing Threshold	Licenses-Flat	Highlights licenses with more than 80% utilization.
Days Since Contract Expired	Contract Repository	Flags contracts past their expiration without renewal.
New Users Detected	App-to-User Mapping	Lists newly discovered active users within 30 days.
Users with Multiple Accounts	App-to-User Mapping	Finds users with multiple identities in the same application.
Days Since Last Transaction	App Spend Summary	Highlights applications with no spend recorded for 12 months.

Note: Zluri applies the same logic across all modules to keep insight counts consistent with what appears in the corresponding filtered views.