Connect

Prerequisites

• Active ServiceNow instance with administrator privileges
• ServiceNow instance URL (subdomain)
• Valid Zluri account with integration permissions
• Permission to create users and assign roles in ServiceNow

Setup Steps

Step 1: Identify Your ServiceNow Instance Details

1. Find your ServiceNow subdomain:
   • You can find the Service Now subdomain value in the Manage > Instance menu in the developer portal or in the instance's URL
   • Your instance URL format: https://[your-subdomain].service-now.com
   • Example: If your URL is https://dev64081.service-now.com, your subdomain is dev64081

Step 2: Create ServiceNow Integration User

1. Log in to ServiceNow as an administrator
2. Navigate to User Administration:
   • Navigate to All > User Administration > Users
3. Create a new user:
   • Click "New" to create a new user
   • User ID – Create a unique identifier for the user (e.g., zluri_integration_user)
   • Set a strong password according to your organization's standards
   • Select the check box for Web Service Access Only
   • Fill in required fields (First Name, Last Name, Email)

Step 3: Assign Required Roles

Assign the following roles to the integration user for sys_user table API access:

1. Basic API Access:

   • rest_service - Required for REST API access to ServiceNow

2. User Table Access Roles:

   • sys_user.read - For reading user records from the sys_user table

3. Save the user and note down the credentials

Step 4: Configure Zluri Integration

1. Return to Zluri platform

2. Navigate to ServiceNow integration

3. Enter Connection Details:

   • Sub Domain: Enter your ServiceNow subdomain (e.g., dev64081)
   • Username: Enter the integration user ID created in Step 2
   • Password: Enter the password for the integration user

Step 5: Authorize and Connect

1. Choose Authorization Method:

   • Click "Connect it myself" if you have the credentials
   • Or click "Send to a Co-worker" to delegate the authorization

2. Test Connection:

   • Click "Connect" to establish the integration
   • Verify that the connection is successful
   • Save the integration configuration

Important Notes

• Take note of the user ID and password, as it is used again in the set-up process
• The integration user should have minimal required permissions for security
• The password should be created as per your organization's standards
• Test the integration with a small scope before full deployment