Troubleshoot

Errors ending in -A appear when you connect the integration. Errors ending in -B appear later, when a scheduled sync fails.

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OPENAI-100-A: The Admin API key used to connect this integration was rejected

This error occurs when OpenAI rejects the key entered while connecting OpenAI Platform to Zluri. Common causes:

• A standard project API key was pasted instead of an Admin API key.
• The Admin API key was created without the read permissions Zluri needs. OpenAI rejects these keys in the same way.

To resolve:

1. Create a new Admin API key in OpenAI

   1. As an organization owner, open the Admin keys page: platform.openai.com/settings/organization/admin-keys.
   2. Select Create new Admin key.
   3. Enter a name for the key, for example "Zluri Integration".
   4. Under Permissions, select All.
   5. Copy and securely store the key. It is shown only once.

2. Verify the Admin API key

   • The key must start with sk-admin-. Any other key, such as a project key, won't work.
   • Copy the entire key without extra spaces or characters.
   • Paste the key exactly as generated into the Admin API Key field.

After creating a new Admin API key, reconnect the integration in Zluri. For full steps, see the connect guide.

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OPENAI-100-B: The Admin API key used for this integration was rejected

This error occurs when OpenAI rejects the Admin API key stored in Zluri, which stops the sync. The key may have expired, or been revoked or deleted in OpenAI.

To resolve:

1. Open the Admin keys page: platform.openai.com/settings/organization/admin-keys.
2. Check whether the existing Admin API key is still listed and has not expired.
3. If it is missing or expired, create a new Admin API key with All permissions.
4. Reconnect the integration in Zluri using the new Admin API key.

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OPENAI-101-A: The Admin API key does not have the required read permissions

This error occurs when connecting OpenAI Platform to Zluri with an Admin API key that can't read everything Zluri needs: users, projects, roles, usage and costs.

To resolve:

1. As an organization owner, open the Admin keys page: platform.openai.com/settings/organization/admin-keys.
2. Select Create new Admin key.
3. Under Permissions, select All.
4. Select Create admin key.
5. Copy and securely store the key. It is shown only once.

After creating the new Admin API key, reconnect the integration in Zluri.

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OPENAI-101-B: The Admin API key no longer has the required read permissions

This error occurs when the Admin API key stored in Zluri can no longer read the data Zluri needs, which stops the sync.

To resolve:

1. Open the Admin keys page: platform.openai.com/settings/organization/admin-keys.
2. Create a new Admin API key with All permissions.
3. Copy and securely store the key.
4. Reconnect the integration in Zluri using the new Admin API key.

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If your issue isn't mentioned here, feel free to submit a ticket or contact us directly at [email protected].