Troubleshoot

Errors ending in -A appear when you connect the integration. Errors ending in -B appear later, when a scheduled sync fails.

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ANTHADM-101-A: The API key provided is incorrect

This error occurs when connecting Claude Platform to Zluri with an incorrect Admin API key.

To resolve:

1. Create a new Admin API key in the Claude Console

   1. Log in to the Claude Console as an organization admin.
   2. Open the Admin keys page: platform.claude.com/settings/admin-keys.
   3. Select Create admin key, enter a name, select a key expiration, and select Add.
   4. Copy and securely store the key. It is shown only once.

2. Verify the Admin API key

   • The key must start with sk-ant-admin01-.
   • Copy the entire key without extra spaces or characters.
   • Paste the key into the Admin API Key field, not the Workspace API Key field.

After creating a new Admin API key, reconnect the integration in Zluri. For full steps, see the connect guide.

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ANTHADM-101-B: The API key used for this integration has expired or has been revoked

This error occurs when the Admin API key used to connect Claude Platform to Zluri has expired or has been revoked.

To resolve:

1. Log in to the Claude Console as an organization admin.
2. Open the Admin keys page: platform.claude.com/settings/admin-keys.
3. Check whether the existing key is still listed and active, and whether its expiration date has passed.
4. If the key is missing, expired or inactive, create a new Admin API key.
5. Reconnect the integration in Zluri using the new Admin API key.

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ANTHADM-103-A: The user connecting the integration does not have sufficient permissions

This error occurs when the key used to connect Claude Platform to Zluri is not an Admin API key, or was not created by an organization admin. A common cause is pasting a regular API key, or a key created in claude.ai for a Claude Team or Claude Enterprise plan. This integration supports only Claude Console organizations.

To resolve:

1. Confirm that the user creating the key holds the Admin role in the Claude Platform organization. If not, ask an organization admin to create the key or to change the role.
2. As an organization admin, open the Admin keys page: platform.claude.com/settings/admin-keys.
3. Select Create admin key, enter a name, select a key expiration, and select Add.
4. Copy and securely store the key. It must start with sk-ant-admin01-.

After creating the Admin API key as an organization admin, reconnect the integration in Zluri.

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ANTHADM-103-B: The permissions for the API key used for this integration were modified or revoked

This error occurs when the permissions of the Admin API key used to connect Claude Platform to Zluri were modified or revoked after the connection was made.

To resolve:

1. Confirm that the member who created the key still holds the Admin role in the Claude Platform organization.
2. As an organization admin, open the Admin keys page: platform.claude.com/settings/admin-keys and create a new Admin API key.
3. Copy and securely store the key.
4. Reconnect the integration in Zluri using the new Admin API key.

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If your issue isn't mentioned here, feel free to submit a ticket or contact us directly at [email protected].