Troubleshooting

This page lists common errors and known issues encountered while integrating Anthropic with Zluri, along with steps to resolve them.

ANTH_100_A : Invalid request - required API headers are missing or malformed

This error occurs when the required anthropic-version header is missing or contains an invalid value in the API request.
To resolve:

1. Verify the integration is using the correct API version header: anthropic-version: 2023-06-01
2. Ensure no extra characters or spaces are present in the header value
3. Reconnect the integration in Zluri

ANTH_100_B : Authentication failed - Admin API key is invalid or missing

This error occurs when the Admin API key provided during connection is invalid, missing, or has been revoked.
To resolve:

1. Generate a new Admin API key in Anthropic Console
2. Log in to Anthropic Console > Settings > API Keys
3. Click Create Key and select Admin Key
4. Ensure the key starts with sk-ant-admin (not sk-ant-api03)
5. Copy the key immediately and paste it without extra spaces or line breaks

After generating a new Admin API key, reconnect the integration in Zluri.

ANTH_101_A : Access denied - Admin API key has insufficient permissions

This error occurs when the Admin API key is valid but belongs to a user without an admin role, or when an individual account is used instead of an organization account.
To resolve:

1. Verify the user who generated the key has the Admin role in Anthropic Console
2. Ensure you are using an organization account - Admin API is unavailable for individual accounts
3. Go to Anthropic Console > Settings > API Keys and regenerate the Admin key with an admin-role user
4. Reconnect the integration in Zluri using the new Admin API key

Need Help?

If your issue isn’t mentioned here, feel free to submit a ticket or contact us directly at [email protected].